Support Center

Find quick answers and step-by-step guides for common questions.

Account & Billing

How do I reset my password?

Use the Forgot password link on the login modal. If that fails, contact support@chessones.com.

How do I cancel my subscription?

Manage your subscription from Settings → Billing. For manual assistance contact billing@chessones.com.

How do I start a match?

Click Play → choose quick match or invite a friend. Ensure you are logged in.

Can I play anonymously?

No — to ensure fair play and ratings integrity, an account is required.

Are lessons free?

We offer free lessons plus premium structured courses as part of our paid plans.

How do I track progress?

Check your profile’s learning dashboard for completed lessons and mastery stats.

How do I join a tournament?

Visit Events, choose an open tournament and register before the start time.

What are fair-play rules?

Refer to our Fair Play Policy for prohibited actions and appeals.

Game not loading?

Clear cache, try a different browser, or contact support with a screenshot.

Report a bug

Send a detailed report with steps to reproduce to bugs@chessones.com.

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