Support Center

Find quick answers and step-by-step guides for common questions.

Account & Billing

How do I reset my password?

Use the Forgot password link on the login modal. If that fails, contact support@chessones.com.

How do I delete my data or my account permanently?

You may permanently delete your account by navigating to Settings > Account > Permanently Delete Account. Alternatively, you may submit a request by contacting our support team at support@chessones.com.

Upon submission, your personal data and account will be permanently deleted within 30 days of the request date. Please note that game data will be retained in our system in anonymized form.

Should you log back into your account during this 30-day period, the deletion request will be automatically cancelled.

Playing Chess

How do I start a match?

Click Play → choose quick match or invite a friend. Ensure you are logged in.

Can I play anonymously?

No — to ensure fair play and ratings integrity, an account is required.

Learning & Lessons

Are lessons free?

We offer free lessons plus premium structured courses as part of our paid plans.

How do I track progress?

Check your profile’s learning dashboard for completed lessons and mastery stats.

Tournaments & Events

How do I join a tournament?

Visit Events, choose an open tournament and register before the start time.

What are fair-play rules?

Refer to our Fair Play Policy for prohibited actions and appeals.

Technical Issues

Game not loading?

Clear cache, try a different browser, or contact support with a screenshot.

Report a bug

Send a detailed report with steps to reproduce to support@chessones.com.

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